Betting Rules

1. General betting conditions

By opening an account or placing a bet with Zoome3 Casino, you agree to follow these Betting Rules, the website’s general terms and conditions, and any additional rules displayed for a particular game or betting product. If there is a difference between these general rules and a product-specific rule, the product-specific rule will generally apply to that product. You should review the relevant information before confirming your wager.

You must use your own account and provide information that is accurate, complete and current. Accounts must not be shared, sold, transferred or used by another person. You are responsible for keeping your login details secure and for all activity carried out through your account, unless you notify the website of suspected unauthorised access as soon as possible.

You must meet all applicable age, identity, location and legal requirements before using the service. Zoome3 Casino may request information or documents to verify your identity, account ownership, source of funds or eligibility. A bet may be withheld, cancelled or not settled while a required review is in progress. Access may also be restricted where the service is unavailable or not permitted.

• Only one person may use an individual player account.
• Bets must be placed for your own personal use and not on behalf of another person.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to avoid account, location, identity or responsible gambling controls.
• You must not use information that is not publicly available to gain an unfair advantage in a betting product.
• You should check that the selected game, stake, bet type and any displayed outcome information are correct before confirming.

2. Placing and confirming bets

A bet is normally submitted by selecting the relevant game or betting option, entering or choosing the stake, and confirming the wager through the website. A selection shown on screen is not necessarily a completed bet. The wager is only considered accepted when the website confirms it and records it in your account or betting history.

Before confirming, check the information presented on the betting slip, game screen or confirmation screen. This may include the name of the game, selected outcome, stake, potential return, applicable odds or multiplier, and any relevant conditions. You are responsible for reviewing this information. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable product rules expressly allow it.

The minimum and maximum stake amounts, available bet types and other restrictions may vary between products. Any applicable limits should be shown on the website or in the rules for the relevant game. Zoome3 Casino may refuse, limit or restrict a wager where permitted by the applicable terms, including where account checks, technical issues, unusual activity or legal requirements apply.

Connection and technical issues

You should not assume that a bet was accepted merely because you clicked a button or because your device displayed a loading message. If your connection fails, the website becomes unavailable or the confirmation is not displayed, check your betting history before trying again. Repeatedly submitting the same wager may result in more than one accepted bet.

Electronic records, account history, transaction logs and other records maintained by the website may be used to determine whether a wager was submitted, accepted and settled. If a displayed balance or betting record appears incorrect, do not rely on it or place further bets until the position has been reviewed.

Errors and irregular bets

If there is an obvious error in a price, payout display, game description, result, balance or other information, the affected wager may be reviewed and corrected in line with the applicable terms. This may include cancelling a bet, correcting an incorrectly recorded result or returning the original stake where appropriate. A player should not deliberately take advantage of an obvious error or system malfunction.

Bets that appear to involve collusion, manipulation, bonus abuse, automated play where it is not permitted, account sharing or other unfair conduct may be suspended or reviewed. Any action taken will depend on the circumstances, the relevant product rules and applicable legal requirements.

3. Game results and settlement

Bets are settled using the official result or outcome generated, recorded or published for the relevant game or betting product. For casino games, settlement will generally depend on the rules of the selected game and the result produced by the game system. For any event-based or other betting product offered on the website, settlement will depend on the rules and result source stated for that product.

The rules for a particular game may explain how winning, losing, cancelled, void, tied or incomplete outcomes are handled. They may also set out special conditions for jackpots, progressive features, bonus rounds, live products, interrupted games or events that are postponed, abandoned or changed. Always read those rules because the treatment of an outcome can vary between products.

A return is calculated in accordance with the displayed stake, applicable odds, multiplier, paytable or product rules. The amount shown before confirmation may be an estimate or may change where the product rules permit changes before acceptance. No return is guaranteed merely because a potential payout or winning outcome is displayed.

• A losing bet will normally be recorded as settled without a return.
• A winning bet will be credited according to the applicable game or product rules, subject to any required checks.
• A void or cancelled bet will be handled in accordance with the relevant rules, which may include returning the stake.
• An interrupted or unresolved bet may remain pending while the result or game status is checked.
• A bet cannot be treated as winning solely because a player believes an outcome should have occurred.
• Where a result is corrected by the authorised result source or by a verified technical review, settlement may also be corrected.

If your betting history, balance or settlement appears inconsistent with the rules shown for the product, retain the relevant details and request a review through the available website support process. Reviews may require information about the account, the approximate time of the bet, the game or product and the confirmation or transaction record. Do not provide passwords or security codes when reporting an issue.

4. Fair play, responsible gambling and disputes

Gambling involves risk and outcomes are not guaranteed. You should only wager money that you can afford to lose and should never treat gambling as a way to make money, repay debts or solve financial problems. Set a budget before you play, keep track of your deposits and bets, and take regular breaks. Avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit controls, account limits, time reminders, temporary breaks or self-exclusion. Read the information provided for each tool carefully, including when a change takes effect and whether it applies to all products. If gambling is no longer enjoyable or is causing concern, stop playing and seek support from an appropriate Australian gambling support service.

Zoome3 Casino may monitor activity to protect players, maintain the integrity of its games and meet applicable legal or compliance obligations. This can include reviewing unusual betting patterns, account access, payment activity, identity information and use of responsible gambling controls. A review may lead to a request for information, a delay in processing an activity, a restriction on an account or another action permitted by the applicable terms.

Questions and complaints

If you believe a bet was recorded incorrectly, a game did not operate as described, a result was settled incorrectly or an account action requires explanation, raise the matter through the contact or support method made available on the website. Include enough information for the issue to be identified, such as your account details, the relevant game, the date and approximate time, the stake, and any reference shown in your betting history.

You should provide accurate information and allow reasonable time for the matter to be reviewed. The review may involve checking technical records, game logs, transaction history, published rules and the official result source. The outcome will be based on the available records and the rules that applied when the bet was placed. If you remain dissatisfied, follow any further complaint or escalation process described on the website.

These Betting Rules are general information and do not replace the terms displayed for a particular game or product. Rules may be updated when the service, products or legal requirements change. The version available on the website at the relevant time will generally apply to the applicable activity, subject to any rights or requirements that cannot be excluded under Australian law.